💎 Subscription & Billing
Understand GutFlow's Premium benefits, manage your subscription, billing information, and learn about our refund policy.
Free vs Premium Features
Free Version
- ✓ Basic food photo analysis
- ✓ Daily nutrition tracking
- ✓ Symptom logging
- ✓ Bristol Scale tracking
- ✓ Basic weekly reports
- ✓ Manual food entry
- ✓ Apple Health sync
- ✗ Advanced analytics
- ✗ Unlimited photo analysis
- ✗ Menu scanning
- ✗ Detailed nutrient tracking
- ✗ Personalized meal plans
Premium Features
- ✓ Everything in Free version
- ✓ Unlimited AI food analysis
- ✓ Restaurant menu scanning
- ✓ 25+ vitamin & mineral tracking
- ✓ Advanced trigger food analysis
- ✓ Personalized meal suggestions
- ✓ Detailed monthly reports
- ✓ Nutrient deficiency alerts
- ✓ Export unlimited data
- ✓ Priority customer support
- ✓ Early access to new features
🌟 Most Popular Premium Benefits
- Restaurant Menu Analysis: Get personalized recommendations when dining out
- Comprehensive Nutrient Tracking: Monitor 25+ vitamins and minerals with deficiency alerts
- Advanced Trigger Food Detection: AI identifies subtle patterns in food sensitivity
- Unlimited Photo Analysis: No limits on AI-powered food recognition
Subscription Plans & Pricing
Available Plans
- Monthly Premium: $9.99/month - Full access to all Premium features
- Annual Premium: $79.99/year - Save 33% compared to monthly (equivalent to $6.67/month)
- Free Trial: 7-day free trial included with all Premium subscriptions
Family Sharing
GutFlow Premium supports Apple's Family Sharing:
- Share with Family: Up to 6 family members can use Premium features
- Individual Data: Each person maintains their own private health data
- One Payment: Primary subscriber manages billing for the entire family
- Easy Setup: Enable sharing in iOS Settings → Apple ID → Family Sharing
💰 Best Value Recommendation
The annual plan offers the best value with a 33% savings. Plus, consistent long-term tracking provides more accurate insights into your gut health patterns and seasonal variations.
Managing Your Subscription
Starting Your Premium Subscription
- Open GutFlow and navigate to More → Premium
- Choose between Monthly or Annual plans
- Tap "Start Free Trial" to begin your 7-day trial
- Authenticate with Face ID/Touch ID or your Apple ID password
- Your trial begins immediately with full Premium access
Subscription Management via iOS Settings
All subscription management happens through your Apple ID settings:
- Open iOS Settings → [Your Name] → Subscriptions
- Find "GutFlow" in your active subscriptions
- Tap to view subscription details and options
Available Actions:
- Change Plan: Switch between monthly and annual billing
- Cancel Subscription: End recurring billing (access continues until period ends)
- Reactivate: Restart a cancelled subscription
- View Payment History: See past charges and receipts
🔄 Billing Cycle Information
Monthly: Charged every 30 days from subscription start date
Annual: Charged every 365 days from subscription start date
Free Trial: No charge for first 7 days, then regular billing begins automatically
Payment & Billing
Accepted Payment Methods
GutFlow subscriptions are processed through Apple's App Store, which accepts:
- Credit & Debit Cards: Visa, Mastercard, American Express, Discover
- Apple Pay: Use your default Apple Pay payment method
- App Store Gift Cards: Use App Store credit for subscription payments
- Carrier Billing: Charge to your mobile phone bill (where available)
- PayPal: In supported countries
Updating Payment Information
- Open iOS Settings → [Your Name] → Payment & Shipping
- Add, remove, or edit payment methods
- Changes automatically apply to all App Store purchases
- Failed payments will attempt backup payment methods automatically
Billing Issues
If you experience billing problems:
- Payment Declined: Update payment method in Apple ID settings
- Unexpected Charges: Check iOS Settings → Subscriptions for active subscriptions
- Missing Receipt: Check your App Store purchase history
- Duplicate Charges: Contact Apple Support for billing disputes
Cancellation & Refunds
How to Cancel Your Subscription
- Open iOS Settings → [Your Name] → Subscriptions
- Tap "GutFlow"
- Tap "Cancel Subscription"
- Confirm cancellation when prompted
- You'll retain Premium access until the current billing period ends
⏰ Cancellation Timing
You can cancel anytime during your billing cycle. Premium features remain active until your current subscription period expires. There are no cancellation fees or penalties.
Refund Policy
GutFlow follows Apple's standard refund policy:
- Free Trial: Cancel anytime during 7-day trial period for no charge
- Accidental Purchases: Refunds may be available for unintended subscriptions
- Technical Issues: Refunds considered for app-related technical problems
- Dissatisfaction: Case-by-case review for service dissatisfaction
Requesting a Refund
- Visit reportaproblem.apple.com
- Sign in with your Apple ID
- Find your GutFlow subscription purchase
- Select "Request a refund"
- Choose reason and submit request
- Apple will review and respond within 48 hours
Alternative: Contact GutFlow Support
For subscription issues specific to GutFlow features:
- Email: support@gutflowapp.com
- Include your Apple ID email and issue description
- We'll work with you to resolve problems or facilitate refunds when appropriate
Free Trial Details
7-Day Free Trial Benefits
- Full Premium Access: All Premium features unlocked immediately
- No Commitment: Cancel anytime during trial period
- No Partial Charges: Either fully free (if cancelled) or full price (if continued)
- Data Retention: Your data remains if you cancel then re-subscribe later
Trial Expiration
When your free trial ends:
- Auto-renewal: Subscription continues at chosen plan price
- Premium Features: Continue working without interruption
- Billing Notice: Apple sends confirmation of first charge
- Cancellation Protection: Cancel up to 24 hours before trial ends
🎯 Making the Most of Your Trial
Use your 7-day trial to test restaurant menu scanning, explore detailed nutrient analysis, and experience the advanced trigger food detection. Take photos of several meals and review your comprehensive nutrition breakdown to see if Premium features meet your needs.
Account & Data After Cancellation
What Happens When You Cancel
- Immediate: No new charges after cancellation
- Access Period: Premium features remain active until subscription expires
- Data Retention: All your health data stays on your device
- Feature Limitations: Revert to free version limits after expiration
Data Preservation
Your health data is always yours:
- Local Storage: All data remains on your device
- iCloud Backup: Your personal iCloud backups continue working
- Export Available: Download all data before or after cancellation
- Re-subscription: Full data history restored when you re-subscribe
Reactivating Premium
Easy to restart your Premium subscription:
- Open GutFlow → More → Premium
- Choose your preferred plan
- Subscription reactivates immediately
- All previous data and insights are restored
- No additional setup required
Need More Help?
Explore these related topics or contact our support team:
Still Have Questions?
Our support team is here to help with subscription and billing questions.
Email: support@gutflowapp.com
Response Time: Within 24 hours